Be clear about what you want people to do
If your people are clear about what they need to do and the standards that you expect then you are more likely to get this.
A good job description, with clear measurements and performance indicators, can give greater clarity and provide employees with the understanding they need to know what to focus on.
Practical HR can help you draft job descriptions with key measurements so you (and your people) know when they are doing a good job. This then supports performance management and your appraisal scheme.